Terms & Conditions

Terms & Conditions

All suites and apartment rates are quoted in New Zealand Dollars on a per night per room basis and include Goods and Services Tax (GST) of 15%. All other transactions are in NZ Dollars and include GST of 15%.

Reservations:

Age: You must be 18yrs or over.

Payment:

All reservations made through this website must be accompanied by a valid credit/debit card. The full amount of the reservation will be charged from the card used to make this booking after the period of ‘non cancellation’. If you would prefer us to charge another card please contact and provide us with another card number before the period of ‘non cancellation’. For debit card holders, a bond/authorisation equal to 1 night’s accommodation may be required and will be held on arrival. This will be refunded/cancelled on departure.

Cancellation & Refund Policy:

Bookings cancelled or modified up to 14 days before date of arrival, 50% of the fee will be charged. If cancelled or modified later or in the case of a ‘no show’, the total price of the reservation will be charged. All cancellations and amendments must be received via our booking portal or your booking agent. Please Note: For Special Events or Promotional Rates a ‘No Cancellation’ policy may apply. Refunds will only be made to the credit/debit card charged for the original transaction.

Arrival and Departure Times:

All our suites and apartments are self check in

Check In: anytime after 15:00 – 23:00 hours

Check Out: anytime before 10:00 hours

Door Code: Prior to your arrival you will be issued with your personal door code that will be valid for the time of your booking. This code will be reset following your check out.

Parking:

Please park in the allocated carpark for your apartment/suite. Please be mindful not to block the driveway preventing other guests from entering or leaving.

Pets:

Pets are not allowed

Smoking:

We have a strict non-smoking policy for all of our guests. A charge of 1 nights accommodation will apply for those who disregard this policy. Smoking is allowed on the balcony/patio area only and ashtrays are provided.

Visitors:

In order to ensure the quiet enjoyment of all of our guests we ask that visitors and those hosting visitors keep noise to a minimum. Visitors are to leave by 9.00 p.m. Parking is for apartment/suite guests only.

Damage:

We understand that accidents can happen and we would appreciate you letting us know immediately when a spillage or breakage occurs. This enables us to attend to this immediately to minimise long term damage and potential claim for costs. Any other damages or breakages that are caused through carelessness or disrespect of our property will be charged accordingly.

Parties, Pre Ball, After Ball, Hen or Stag Parties:

Strictly Not Permitted